Conductor – Wodonga

At V/Line we are committed to helping people get to where they want to go. Whether that’s getting our customers to their destination or our people to their dream career. With a diverse range of roles, we have a passion for helping our people be their best. Let us get you there with free myki travel.

About the role

As a key member of V/Line’s front line customer service team, the Conductor is responsible for the delivery of on train customer service to V/Line customers as well as customer safety on board trains.

The role is highly autonomous therefore you’ll possess a level of maturity, previous success in operating in a safety and time critical environment and an absolute commitment to providing superior customer service.

Additionally, the role requires:

• Provide high level of customer service to the travelling public
• Assist customers with checked luggage and loading onto coaches
• Sell and check tickets whilst onboard train and ensure safe departure of train, reporting any faults and delays where appropriate
• Provide customers with information on services and further travel

About you

You’re a confident, customer-focused individual, with a background of face-to-face customer service, able to work a rotating roster including weekends, public holidays, early and late shifts and hold a valid driver’s license.

You know how to adapt your communication to different customer groups and handle difficult situations on an autonomous level.

You will demonstrate capable work skills in:

• Strong verbal and written communication skills
• Working within rules and compliance frameworks
• Friendly customer service skills
• Strong safety awareness
• You share V/Line’s core values of responsiveness, integrity, impartiality, accountability, respect
• leadership, and human rights

What we can offer

Workplace flexibility

Personal Development

Commitment to culture

Inclusive environment

Career opportunities

Contribute to connecting Victorians

Free Myki Travel

Paid Parental Leave

This position is classified as CONDUCTOR $44.3440 (CONDUCTOR TRAINEE $33.1933 while training) in accordance with the current V/Line Operations and Administrative Employees Agreement 2019. The selection process may include aptitude assessments, a behavioural event interview, probity (police) check and medical check

To apply for this position, please click ‘Apply for this Position' below.

The application for this role closes on 18 of October 2023 at 5PM.

V/Line is an equal opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background. We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community.